Once you have customised your order, it is then processed and sent into production. Once produced, it is sent from our office with the post. Our customer service team is there to make sure everything goes well with your order and answer all your questions. To learn more about how we work, keep reading this article!
Fourteen people on our team take care of answering your questions throughout the day as efficiently as possible. In this article, we will tell you more about how it works for our customer service, on the other side of the computer!
How to contact us ?
To contact our customer service in relation to your order, please email: firstname.lastname@example.org quoting your order number and the problem encountered. You can also contact us on our Facebook page or on Twitter.
If you want more information compared to a B2B order request, you can contact us via our contact form on the site, or send an email to email@example.com .
A response is sent to 50% of emails within 8 hours, under 1 hour for 18%. In 2017, our goal is to answer 80% of questions within 6 hours. We can answer you in 6 languages: English, French, German, Dutch, Italian and Spanish.
Our customer service is operational from Monday to Friday from 9am to 5.30pm, and on weekends for the Netherlands. We do not answer any of your questions by automatic mail, special attention is given to each of your emails.
Frequently Asked Questions
You can have access to our most frequently asked questions in our FAQ for a direct answer to your question.
- Where is my order ?
By visiting your account, you can see the status of your order (Pending / In Production / Shipped) and have access to the tracking link if it has been sent.
- How to track my package?
Once your order is shipped, you will receive an e-mail to inform you with the follow-up link inside. If there is a problem with the link or the tracking of the parcel, do not hesitate to contact us!
- I can not upload my image.
Make sure your image is in .jpg, .gif, or .png format, that it does not exceed 6MB and that your internet connection is sufficient.
Find more answers to frequently asked questions in our Frequently Asked Questions!