Free Deluxe Box with orders above £30. Use code: DELUXE + Best Gift ideas here

Questions & Contact

Below you will find our frequently asked questions. Can't find your question? Please contact us immediately. We are always here to help!

  • What are the shipping costs?
    Shipping to the UK costs £1.49 with standard delivery (5-10 working days).
    Express delivery: 2-3 working days (GLS) costs £2.99
    Pickup-point Delivery: 2 working days (UPS) costs £4.99
     
    Ireland:
    Shipping to Ireland costs £4.49 with GLS standard delivery (2-3 working days).
    Express delivery: 3 working days (UPS) costs £7.99
    Pickup-point Delivery: 3 working days (UPS) costs £11.49
     
    Norway:
    Shipping to Norway costs £4.49 with B2C standard delivery (5-7 working days).
    Express delivery: 3 working days (UPS) costs £7.99
    Pickup-point Delivery: 3 working days (UPS) costs £11.49
     
    Denmark:
    Shipping to Denmark costs £4.49 with GLS standard delivery (2-3 working days).
    Express delivery: 3 working days (UPS) costs £7.99
    Pickup-point Delivery: 3 working days (UPS) costs £11.49
     
    Poland:  Shipping to Poland costs £4.49 with GLS standard delivery (2-3 working days).
    Czech Republic: Shipping to the Czech Republic costs £4.49 with GLS standard delivery (2-3 working days).
     
    For other international destinations, we charge different fees depending on the destination.
     
    For some remote locations extra shipping fees may apply, you will find these during the checkout.
  • I receive an error message when I try to create my case, why doesn’t it work?

    If creating your case doesn’t seem to work or you are unable to upload a picture and order your case, you are advised to check the following:

    - Does your browser meet the system requirements?
    - Does the image you are trying to upload correspond to one of the following formats: JPG, GIF or PNG?
    - Does the image you are trying to upload exceed the maximum allowed size of 6MB? If so, you can reduce the size and try again.
    - Is your internet connection stable and of a decent speed (5mb+). When in doubt, situate yourself closer to your router or use a direct cable connection. 

  • When will my order be delivered?

    Our average shipping time to the entire UK is 5-7 working days. If your case has failed to reach you within this time frame, please email support@gocustomized.co.uk.

  • What payment methods are available and are they secure?

    Current payment methods available: MasterCard, Visa, Visa Electron, Maestro and PayPal. We deliver to all European destinations. All prices are including VAT. All connections through our website are secured using SSL encryption.

  • What guarantee policy is applicable to my purchased item(s)?

    If the delivered product is in any way damaged or the print/design does not correspond to what you have submitted, please contact us immediately via support@gocustomized.co.uk. Please ensure you include your order number in the email. It is not possible to return or exchange personalised products due to this particular product being specifically made for you and has no further resale value. Our team will always strive to ensure a suitable solution is found to any of your problems.

  • How can I make my own personalised item?

    Very easily! The design process is simplified into three steps. You can use any photo, logos, or text in your design.
    1. Choose your product, 2. Upload an image, 3. Checkout. If you still need inspiration, you can also use one of our
    GoCustomized design templates. Nobody deserves a boring phone case!

    Link to blog: https://www.gocustomized.co.uk/blog/how-to-create-your-personalised-phone-case/

    If this is not helpful, please contact us

  • Can I use an image with a transparent background?

    Yes you can, and we highly recommend it. Our Customizer supports PNG format images with transparent backgrounds.

    If this is not helpful, please contact us.

  • Which image formats can I use and how do I make one?

    The following formats are supported by our Customizer: JPG, PNG and GIF (but of course not the moving GIFs). Files can be a maximum of 6MB. The higher the resolution of the image uploaded, the better the end result, and the bigger your smile. You can create your design beforehand using programs such as Adobe Photoshop or free tools such as Pixlr. Be sure to save your file in the formats previously mentioned to upload this image to our Customiser. Keep in mind that we maintain a 3mm safety margin near the edges and the camera opening to ensure that none of your artwork is cut off.

    If this is not helpful, please contact us.

  • Can I use images from the internet?

    Any picture with the correct format can be used (JPG, PNG or GIF). Be aware that images taken from the internet and especially social media sites, such as Facebook, often have a low resolution. If you use images taken from the internet, check that the resolution is adequate for the desired end result. In addition, ensure that you do not infringe on any copyright or ownership trademarks when using images taken from the internet. Not sure if you are? Simply ask the photographer to be sure.

    If this is not helpful, please contact us.

  • Can I use logos?

    Any image in the correct file format (JPG, PNG, or GIF) can be used. It’s important to check copyright/trademark rights when uploading a logo to GoCustomized.co.uk. The logo must be yours or you must have permission to use it. Are you not sure if you own the copyright/trademark? Please, contact the creator of the logo.

    If this is not helpful, please contact us.

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  • How can I contact GoCustomized?

    The easiest way to contact us is via support@gocustomized.co.uk. You will have a reply within 24 hours. However, in most cases, you can expect a reply within a matter of hours from our Support Team. We answer messages during office hours from Monday to Friday. Please make sure to check the spam folder, just in case our response lands there.

    If this is not helpful, please contact us.

  • How does GoCustomized.co.uk handle my personal information?

    For more information on how your personal information is handled byGoCustomized BV., please consult our Privacy Policy which can be found here: https://www.gocustomized.co.uk/privacy_policy/

    If this is not helpful, please contact us.

  • What are the Terms & Conditions of GoCustomized?

    The general terms and conditions can be found here: https://www.gocustomized.co.uk/terms-conditions/

    If this is not helpful, please contact us.