Frequently Asked

  • What are the shipping costs?
    Shipping to the UK costs £1.49 with standard delivery (5-10 working days).
    Express delivery: 2-3 working days (GLS) costs £2.99
    Pickup-point Delivery: 2 working days (UPS) costs £4.99
     
    Ireland:
    Shipping to Ireland costs £4.49 with GLS standard delivery (2-3 working days).
    Express delivery: 3 working days (UPS) costs £7.99
    Pickup-point Delivery: 3 working days (UPS) costs £11.49
     
    Norway:
    Shipping to Norway costs £4.49 with B2C standard delivery (5-7 working days).
    Express delivery: 3 working days (UPS) costs £7.99
    Pickup-point Delivery: 3 working days (UPS) costs £11.49
     
    Denmark:
    Shipping to Denmark costs £4.49 with GLS standard delivery (2-3 working days).
    Express delivery: 3 working days (UPS) costs £7.99
    Pickup-point Delivery: 3 working days (UPS) costs £11.49
     
    Poland:  Shipping to Poland costs £4.49 with GLS standard delivery (2-3 working days).
    Czech Republic: Shipping to the Czech Republic costs £4.49 with GLS standard delivery (2-3 working days).
     
    For other international destinations, we charge different fees depending on the destination.
     
    For some remote locations extra shipping fees may apply, you will find these during the checkout.
  • I receive an error message when I try to create my case, why doesn’t it work?

    If creating your case doesn’t seem to work or you are unable to upload a picture and order your case, you are advised to check the following:

    - Does your browser meet the system requirements?
    - Does the image you are trying to upload correspond to one of the following formats: JPG, GIF or PNG?
    - Does the image you are trying to upload exceed the maximum allowed size of 6MB? If so, you can reduce the size and try again.
    - Is your internet connection stable and of a decent speed (5mb+). When in doubt, situate yourself closer to your router or use a direct cable connection. 

  • When will my order be delivered?

    Our average shipping time to the entire UK is 5-7 working days. If your case has failed to reach you within this time frame, please email support@gocustomized.co.uk.

  • What payment methods are available and are they secure?

    Current payment methods available: MasterCard, Visa, Visa Electron, Maestro and PayPal. We deliver to all European destinations. All prices are including VAT. All connections through our website are secured using SSL encryption.

  • What guarantee policy is applicable to my purchased item(s)?

    If the delivered product is in any way damaged or the print/design does not correspond to what you have submitted, please contact us immediately via support@gocustomized.co.uk. Please ensure you include your order number in the email. It is not possible to return or exchange personalised products due to this particular product being specifically made for you and has no further resale value. Our team will always strive to ensure a suitable solution is found to any of your problems.