If creating your case doesn’t seem to work or you are unable to upload a picture and order your case, you are advised to check the following:
- Does your browser meet the system requirements?
- Does the image you are trying to upload correspond to one of the following formats: JPG, GIF or PNG?
- Does the image you are trying to upload exceed the maximum allowed size of 6MB? If so, you can reduce the size and try again.
- Is your internet connection stable and of a decent speed (5mb+). When in doubt, situate yourself closer to your router or use a direct cable connection.
Our average shipping time to the entire UK is 5-7 working days. If your case has failed to reach you within this time frame, please email firstname.lastname@example.org.
Current payment methods available: MasterCard, Visa, Visa Electron, Maestro and PayPal. We deliver to all European destinations. All prices are including VAT. All connections through our website are secured using SSL encryption.
If the delivered product is in any way damaged or the print/design does not correspond to what you have submitted, please contact us immediately via email@example.com. Please ensure you include your order number in the email. It is not possible to return or exchange personalised products due to this particular product being specifically made for you and has no further resale value. Our team will always strive to ensure a suitable solution is found to any of your problems.