Order & Payment

  • How can I make my own personalised item?

    Very easily! The design process is simplified into three steps. You can use any photo, logos, or text in your design.
    1. Choose your product, 2. Upload an image, 3. Checkout. If you still need inspiration, you can also use one of our
    GoCustomized design templates. Nobody deserves a boring phone case!

    Link to blog: https://www.gocustomized.co.uk/blog/how-to-create-your-personalised-phone-case/

    If this is not helpful, please contact us

  • Can I use an image with a transparent background?

    Yes you can, and we highly recommend it. Our Customizer supports PNG format images with transparent backgrounds.

    If this is not helpful, please contact us.

  • Which image formats can I use and how do I make one?

    The following formats are supported by our Customizer: JPG, PNG and GIF (but of course not the moving GIFs). Files can be a maximum of 6MB. The higher the resolution of the image uploaded, the better the end result, and the bigger your smile. You can create your design beforehand using programs such as Adobe Photoshop or free tools such as Pixlr. Be sure to save your file in the formats previously mentioned to upload this image to our Customiser. Keep in mind that we maintain a 3mm safety margin near the edges and the camera opening to ensure that none of your artwork is cut off.

    If this is not helpful, please contact us.

  • Can I use images from the internet?

    Any picture with the correct format can be used (JPG, PNG or GIF). Be aware that images taken from the internet and especially social media sites, such as Facebook, often have a low resolution. If you use images taken from the internet, check that the resolution is adequate for the desired end result. In addition, ensure that you do not infringe on any copyright or ownership trademarks when using images taken from the internet. Not sure if you are? Simply ask the photographer to be sure.

    If this is not helpful, please contact us.

  • Can I use logos?

    Any image in the correct file format (JPG, PNG, or GIF) can be used. It’s important to check copyright/trademark rights when uploading a logo to GoCustomized.co.uk. The logo must be yours or you must have permission to use it. Are you not sure if you own the copyright/trademark? Please, contact the creator of the logo.

    If this is not helpful, please contact us.

  • What is required from my computer to create a personalised product?

    Our Customizer supports the use of the following browsers: Internet Explorer 9 (IE9) or later, Google Chrome, Firefox, and Apple Safari. In order to use the upload function on mobile devices, the generation of IOS must not be older than 6 for iPhone and iPad. All android software is compatible.

    If this is not helpful, please contact us.

  • I receive an error message when I try to create my order, why doesn’t it work?

    If you are having trouble creating your order because of an erroror you are unable to upload a picture and order your item, please check the following:

    - Does your browser meet the requirements? Our Customizer supports the use of the following browsers: Internet Explorer 9 (IE9) or later, Google Chrome, Firefox, and Apple Safari. In order to use the upload function on mobile devices, the generation of IOS must not be older than 6 for iPhone and iPad. All android software is compatible.

    - Does the image you are trying to upload correspond to one of the following formats: JPG, PNG, or GIF?

    - Does the image you are trying to upload exceed the maximum allowed size of 6MB? If so, you can reduce the size and try again.

    - Is your internet connection stable and of a decent speed (5mbps+). When in doubt, move closer to your router or use a direct cable connection.

    If this is not helpful, please contact us.

  • Can I submit an alternative delivery address?

    Yes, you will be presented with the option to submit an alternative delivery address during checkout.

    If this is not helpful, please contact us.

  • My order encountered an error and my shopping basket is now empty, can you fix this?

    If your order failed to complete due to waiting too long between creation and purchase, or because of problems with your payment, you can easily find your order in your account dashboard. You can finalise your order by clicking “Re-Order” in your order overview.

    If this is not helpful, please contact us.

  • What payment methods are available?

    We offer most payment methods. Payment methods available:MasterCard, Visa, American Express and PayPal. All connections through our website are secured using SSL encryption. This way we can ensure you have a safe online shopping experience.

    If this is not helpful, please contact us.

  • How do I redeem my discount code?

    Your discount code can be applied on the payment and delivery screen under "discount codes". All discount codes can only be applied once. If you should have problems applying your discount code, please contact us.

    If this is not helpful, please contact us.

  • I did not receive a confirmation email, was my order placed properly?

    Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us,please let us know.

    If this is not helpful, please contact us.

  • Can I cancel or make changes to my order?

    Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

    If this is not helpful, please contact us.