GOCUSTOMIZED PRIVACY POLICY

GoCustomized B.V. ("GoCustomized" , "we" and "us") processes privacy-sensitive data (personal data). GoCustomized considers careful handling of personal data to be of the utmost importance and therefore process personal data with the greatest care and confidentiality. 

 

In this privacy statement we explain what personal data we collect and process and for what purpose. We advise you to read this statement carefully. 

 

This privacy statement applies to:

  1. Visitors to one of GoCustomized's websites (as accessible at the addresses gocustomized.nl, gocustomized.at, gocustomized.be, gocustomized.co.uk, gocustomized.com, gocustomized.de,  gocustomized.es, gocustomized.fr, gocustomized.it, gocustomized.nl, gocustomized.dk, gocustomized.se, gsmhoesjemaken.be, hoesjemaken.nl, huellegestalten.de, lacoquepersonnalisee.fr, micarcasapersonalizada.es, mypersonalisedcase.co.uk, customconcepts.nl, customconcepts.com, b2b-nl.gocustomized.com, b2b.gocustomized.com., Hereinafter: the “Websites”);
  2. (Potential) customers and other persons with whom GoCustomized has contact, or tries to contact by e-mail, contact form, or telephone;
  3. Recipients of digital newsletters or commercial e-mails from GoCustomized;
  4. GoCustomized customers, the contacts of these business customers, and the customers of our resellers (salespeople with whom you place an order;
  5. All other persons who contact GoCustomized and whose personal data GoCustomized processes.

 

In this privacy statement, the following definitions are used:

  1. You: the person whose personal data is processed by GoCustomized;
  2. Personal data: any data that relates to you and can also be traced back to you;
  3. processing of personal data: an operation or set of operations which is performed upon personal data or set of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation, or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, blocking, erasure, or destruction of data;
  4. reseller: the salesperson with whom you place an order through a (website) module that is connected to the systems of GoCustomized. These orders are sent directly through the website module to GoCustomized and processed by GoCustomized on behalf of the reseller. 

 

Article 1 - When do we receive personal data from you?

 

GoCustomized receives personal information from you in the following situations:

  1. when you visit (one of) the Websites;
  2. when you contact us, for example by e-mail, through a contact form on one of the Websites, or by telephone;
  3. when you sign up for GoCustomized's digital newsletters or commercial e-mails;
  4. When you place an order through the webshop on (one of) the Websites, or through a reseller of GoCustomized;
  5. When you create and/or use an account through (one of) the Websites;

 

In principle, if we ask you to provide us with certain personal information you may always decline. You decide what information you are willing to provide. However, without certain information, we may not be able to provide all the requested services, or certain features or functionality of the services may not work optimally. For example, we cannot send you your order if we do not have your delivery address. If only certain information is required in connection with a service (mandatory fields), this will be clearly indicated.

 

Article 2 - What personal data do we collect from you?

 

Website visit

When you visit the Websites, our servers automatically store information such as URL, IP address, browser type and language, date and time of the visit.

 

Contact with GoCustomized

When you contact GoCustomized with, for example, a request for information, GoCustomized will keep the personal information you provide if this is necessary for a proper handling of your request.

 

Newsletters or commercial emails

We will only send you a newsletter by email about our products and/or services if you have given us your explicit permission to do so. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe button at the bottom of the newsletter, or by indicating this in your account.

 

In addition, we may contact customers by email to offer our own and similar products or services as those previously ordered from us. If you do not wish to receive these emails from us, you can also unsubscribe through the unsubscribe button (right to object).

 

Placing orders 

If you place an order through one of GoCustomized's Websites, or through a reseller, we will process the following personal information from you: 

  • Given name and surname;
  • company name (if applicable)
  • email address;
  • Phone number 
  • Invoice address
  • Delivery address
  • Payment details 

 

Account registration and account usage

You can create an account at GoCustomized, in which case you do not have to re-enter your personal data every time you place an order. In addition, in the account you will find an overview of the products and services you have purchased from us. In some cases, this account is necessary for the execution of the agreement, invoicing, and payment. In order to create an account, we need the data as indicated above when placing an order. In addition, we process the following data from you:

  • Username (chosen by you);
  • Password (chosen by you): this will be hashed, we cannot see your password;
  • Other information that you provide to us on your own initiative;
  • An overview of your order history at GoCustomized.

 

Photos and other personal content

 Some of our service-specific applications allow you to share photos and other personal content with us so that we can provide personalized services.



Article 3 - Purposes of data processing

 

Websites visit

The Websites keep track of general visiting data and click behaviour, so that we can further optimise the layout of our Websites and improve the provision of information, but also to combat fraud. 

In addition, when using the Websites, cookies are placed on your computer, smartphone, or tablet. See below for more about the use of cookies by GoCustomized.

 

If our purpose in processing your personal data is for the performance of a contract with you and/or

 to provide you with a service you have requested, the legal basis is Article 6(1)(b) of the GDPR. If

 we have asked you for your consent to process your personal data, the legal basis of this processing is Article 6(1)(a)  of the GDPR. In all other cases, the legal basis is Article 6(1)(f) of the GDPR,

 i.e. the processing is necessary for the purposes of our legitimate interests relating to the purposes stated above.



Contact with GoCustomized

If you request information from GoCustomized, GoCustomized will process the personal data provided for that purpose in order to comply with that request and/or to answer your questions.

 

If our purpose in processing your personal data is for the performance of a contract with you and/or

 to provide you with a service you have requested, the legal basis is Article 6(1)(b) of the GDPR. In

 all other cases, the legal basis is Article 6(1)(f) of the GDPR, i.e. the processing is necessary for the purposes of our legitimate interests relating to the purposes stated above.



Newsletters

Once you have entered your email address, you can sign up for our free newsletter. We will only send them to you after you have indicated that you wish to receive them. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe button at the bottom of the newsletter, or by indicating this in your account. 

 

We process this data on the basis of consent; the legal basis of this processing is Article 6(1)(a) of the GDPR.



Placing orders

Through your account you can order products from GoCustomized. We use your personal data to process an order. In particular, the objectives are as follows:

  1. Acceptance of your order;
  2. The processing of your order and the shipment of the product; 
  3. To keep you informed about the status of your order;
  4. Invoicing;
  5. Handling questions and complaints.

The data related to an order will be kept as long as necessary for the handling of the delivery and payment, or longer if a dispute has arisen between you and GoCustomized. If you create an account at GoCustomized, you can also find an overview of your order history. In that case, orders will be saved as long as your account remains.

 

If our purpose in processing your personal data is for the performance of a contract with you and/or to provide you with a service you have requested, the legal basis is Article 6(1)(b) of the GDPR. If we have asked you for your consent to process your personal data, the legal basis of this processing is Article 6(1)(a) of the GDPR. In all other cases, the legal basis is Article 6(1)(f) of the GDPR, i.e. the processing is necessary for the purposes of our legitimate interests relating to the purposes stated above.



Account

The personal data in your account will be processed for ease of use and ordering. In addition, we will use this personal information to create and maintain your account, but we may also use this personal information to detect, remedy, and prevent fraud, abuse, or unauthorised use of your account. We will keep your personal data as long as your account remains with us and longer if necessary for GoCustomized, for example if a dispute has arisen between you and GoCustomized.

 

If our purpose in processing your personal data is for the performance of a contract with you and/or to provide you with a service you have requested, the legal basis is Article 6(1)(b) of the GDPR. If we have asked you for your consent to process your personal data, the legal basis of this processing is Article 6(1)(a) of the GDPR. In all other cases, the legal basis is Article 6(1)(f) of the GDPR, i.e. the processing is necessary for the purposes of our legitimate interests relating to the purposes stated above.



Other purposes for the use of personal data

We may also use the personal data that you have provided to us through one of the Websites for the following purposes:

  1. To execute another agreement between you and GoCustomized;
  2. To develop and improve the Websites and products of GoCustomized;
  3. For quality and management purposes, such as internal controls, audits, auditing, and reviews;
  4. To comply with legal obligations;
  5. For the security of the Websites and the prevention of fraud and misuse of the Websites.

 

If our purpose in processing your personal data is for the performance of a contract with you and/or to provide you with a service you have requested, the legal basis is Article 6(1)(b) of the GDPR. If we have asked you for your consent to process your personal data, the legal basis of this processing is Article 6(1)(a) of the GDPR. In all other cases, the legal basis is Article 6(1)(f) of the GDPR, i.e. the processing is necessary for the purposes of our legitimate interests relating to the purposes stated above.



Article 4 - Principles

 

Personal data will only be processed if one of the following conditions (principles) is met:

 

  • You have given your consent;
  • it is necessary for the execution of an agreement to which you are a party (e.g. a purchase agreement), or to which the legal entity you represent is a party;
  • It is necessary to comply with a legal obligation that rests on GoCustomized;
  • it is necessary for the protection of the legitimate interests of GoCustomized or a third party, except when your interests or the fundamental rights and freedoms outweigh the interests of GoCustomized and/or the third party. 

 

Article 5 - Use of cookies

 

What are cookies?

A cookie is a small text file we store on your computer, tablet  or mobile phone when you visit our website. If you return to our GoCustomized website at another time, the information stored in this cookie is retrieved. Cookies do not store your name, street address, email address or any other personal data. Cookies ensure, for example, that our website works properly,

 can be more closely tailored to your needs, and is more user-friendly.

When you visit our Websites, cookies and similar technologies are placed on your computer, smartphone, tablet, or other device. Cookies are small text files that are created and stored on your computer, tablet, or smartphone during the use of the Websites.

 

Cookies used by GoCustomized

GoCustomized makes use of the following functional cookies, which are cookies that do not process personal data:

  • The functional cookies ensure that the Websites function properly, for example by keeping you logged in to your account (without having to enter your login details again and again) and by remembering which products are in your shopping basket and calculating the correct amount at checkout. 

 

Cookie

lifespan

Type

Frontend

1 hour

 

Frontend_cid

1 hour

 

 

 

  • We use analytical cookies to analyse what, when, and how much you buy or which pages of the Website(s) you visit at which time. In this way we can better ensure that the right products are in stock at the right time and that the ease of use of the Website(s) is optimal. 

 

 

Cookie

lifespan

Type

_ga

2 years

Google Analytics

_gid

1 day

Google Analytics

fr

2 years

Facebook

 

  • We use marketing cookies to measure customer reviews and to help us to send out relevant promotional emails. 

 

Cookie

lifespan

Type

_kla_id

2 years

Klaviyo

 

Gocustomized uses Trusted shops to measure customer feedback after completion of an order, for this purpose personal data is automatically collected from the order date. The Trusted shops web server automatically saves a server log file which contains, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. Individual access data are stored in a security database for the analysis of security problems. The log files are automatically deleted 90 days after creation at the latest. For more information check https://www.trustedshops.co.uk/imprint/

 

If you have given your explicit permission, GoCustomized uses cookies that identify your interests and show you targeted advertisements based on these.

 

In addition, on our Websites you will find buttons to social media, such as Facebook and Twitter. In order for these buttons to work, cookies from the social media parties are used so that they recognise you when you want to share something from our Websites. Advertisements are also placed on the Websites by third parties, these third parties also place cookies in order to provide their services optimally.

 

Refusing cookies

You can decide for yourself whether you want to accept cookies, or whether you want your browser to notify you when a cookie is placed. You will need to adjust your browser settings. Every browser is different, it is best to consult the manual of your browser to find out how this works in your browser. You can also delete installed cookies from your computer, tablet, or smartphone at any time.

 

You can view and change your cookie preferences at any time.

 View and change your cookie settings

 

If you do not want any cookies to be stored on your device and if you want to clear any cookies already there, you can do this in your browser on your device via Settings; Select your

  browser from the list below to see how to block cookies. If you block our cookies, we cannot 

 guarantee that our website will work as intended.

 

Internet Explorer 

 Google Chrome 

 Mozilla Firefox 

 Safari 

 Opera

 

Please note: if you visit our website using various browsers, you will need to block our cookies

 on each of these browsers. You can read more about blocking and clearing cookies on the website of Dutch consumer protection organisation Consumentenbond.

 

You can also clear tracking cookies centrally via the website Your Online Choices; this will keep the same cookies from being stored on your device via another site.

 

Article 6 - Security

 

GoCustomized uses a security level for the processing of personal data which, within the possibilities of current techniques, is sufficient to prevent unauthorised access, modification, publication, or loss of your personal data. The Websites use the Secure Socket Layer (SSL) technique, recognisable by "https://" and the padlock in the address bar. 

The security of your personal data in your account is, of course, also linked to the confidentiality of your account details (password). You are therefore responsible for ensuring that your account details are handled with care and are never passed on to anyone else. 

 

Article 7 - Right of inspection and deletion

 

If we process your personal data, you have the following rights:

 

  • The right of access to your personal data we process
  • The right to request that we rectify or supplement your personal data where this is inaccurate or incomplete
  • The right to object to the processing of your personal data
  • The right to request a restriction on the processing of your personal data
  • The right to request that we transfer your personal data to another party (data portability)
  • The right to erasure of personal data (‘right to be forgotten’). In certain circumstances, you have the right to request that we permanently delete personal data we hold about you, like when the information is no longer required for the purposes for which it was originally collected, or if you withdraw your consent.
  • The right to lodge a complaint. If you are not satisfied with the way we process your personal data, you can submit a complaint to us. You can also contact the Dutch Data Protection Authority.

You can at all times request GoCustomized to change or remove your data. If you have created an account, you can always view and change your personal data by logging into your account. GoCustomized may be legally obliged to retain some personal data. GoCustomized cannot change and/or remove this personal information at your request.

 

In addition, you have the right to request GoCustomized to change or remove your personal data. GoCustomized may be legally obliged to retain some personal data. GoCustomized cannot change and/or remove this personal information at your request. Please also note that after we have changed or deleted your data at your request, it is possible that this data will remain in our backups for some time until those backups are deleted as well.

 

In some cases you also have the right to obtain the personal data we process from you in a structured, usual, and machine readable form and you have the right to transfer this data, if the processing by GoCustomized takes place in the manner for which the right to transfer data is granted in the applicable laws and regulations.

 

To exercise your aforementioned rights, please send an email to privacy@customconcepts.com. 

 

Article 8 - Third parties

 

We will not pass on your personal data to third parties without your permission, unless:

  1. this is necessary in the context of the execution of the agreement between you and GoCustomized, for example in connection with the payment or delivery of the products that you have ordered; and/or
  2. this third party is a processor of GoCustomized (see below); and/or
  3. GoCustomized on the basis of a legal obligation or in an emergency is obliged to pass on personal data to government authorities; and/or
  4. there is a reorganisation or transfer of business activities at GoCustomized with the result that GoCustomized has to transfer personal data to another organisation.

 

Article 9 - Third party privacy statement

 

Our website contains links, including social media buttons, that direct you to third party websites. We are not responsible for the content of the websites of third parties nor for the manner in which third parties handle your privacy.

The privacy and cookie policy of GoCustomized does not apply to websites of third parties, even if GoCustomized has placed a hyperlink on its Websites to these other websites. 

 

When you place an order with a reseller, the reseller has its own privacy statement. This GoCustomized privacy statement is only applicable to the extent that it relates to the processing of the order by GoCustomized. 

 

GoCustomized does not accept any responsibility or liability with regard to the way third parties or resellers handle personal data and cookies. We advise you to familiarise yourself with the privacy and cookie statements of those websites before visiting them.

 

Article 10 - Processors

 

GoCustomized engages third parties to process your personal data. These third parties (processors) process your personal data exclusively on our behalf and we enter into processing agreements with these third parties that meet the requirements of the General Data Protection Regulation. These include service providers providing hosting services. 

 

Article 11 - Retention periods

 

Your personal data will be kept as long as necessary for the purposes for which it is processed. After the (legal) retention period, your personal data will be destroyed.

 

The above does not apply in the event GoCustomized has a legal obligation to retain the personal data for a longer period of time. 

 

Article 12 - Contacting GoCustomized

 

If you have any questions about this privacy statement, please contact GoCustomized, below you will find our contact details.

 

GoCustomized B.V.

Gillis van Ledenberchstraat 74 

1052 VK Amsterdam

Email address: privacy@customconcepts.com

 

Article 13 - Amendments

 

This privacy statement may be amended from time to time. The most up-to-date privacy statement can be found through the Websites,. We advise you to take note of the privacy statement on the Websites before entering new personal data.

 

Article 14 – Transfer of personal data to countries outside the EEA

 

 In principle, GoCustomized only processes your personal data within the European Economic Area (EEA). If personal data is transferred to a country outside the EEA, GoCustomized will take appropriate safeguards to ensure as far as possible that the transfer takes place in accordance with the regulations that apply within the EEA.